At Garbiera Sales Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Based on our product categories, the following items cannot be returned or exchanged:
- Underwear and lingerie (for hygiene reasons)
- Custom-made or personalized items
Returns & Exchanges Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and the reason for your return or exchange. Use the template provided below to ensure all necessary information is included.
- Wait for Approval: Our customer service team will review your request and provide you with a Return Authorization Number (RAN) and further instructions.
- Pack Your Item: Securely pack the item in its original packaging, including all tags and accessories. Attach the RAN to the outside of the package.
- Ship Your Item: Send the package to the address provided by our customer service team. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges
If you are exchanging an item, please indicate the desired replacement item in your initial email. Once we receive your returned item, we will process the exchange and ship the new item to you. Shipping costs for exchanges are the responsibility of the customer, unless the exchange is due to a defect or error on our part.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Garbiera Sales Store,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: [Your Order Number]
- Item(s) to Return/Exchange: [List the item(s) and their quantities]
- Reason for Return/Exchange: [Please provide a brief explanation]
- Preferred Resolution: [Refund/Exchange for [Item Name]]
Please provide me with the Return Authorization Number and further instructions.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please contact us at:
Email: [email protected]
Address: 4599 Frank Avenue, Portland, US 97205